Updated 27 November 2019
The Shakespeare Clinic is a service provided by C D 4 U Limited. It is based at 17 Shakespeare Road, Bedford, MK40 2DZ. Several clinics run from the building, including dental and cosmetic services. These services were not looked at as part of this inspection however, all the services in the building have the same governance structure and use the same reception staff. The provider employs the services of self-employed nurses and chaperones to support the clinic.
The service provides a specialist dermatology service to private fee-paying clients. The clinics are open for consultation on a Thursday and Friday between 4pm and 8pm. The service has also developed a nurse-led liquid nitrogen clinic that runs monthly. The service offer flexibility with appointment times if this is not convenient for patients. The service consults with approximately 15 patients a week.
We carried out an announced comprehensive inspection at The Shakespeare Clinic on 23 October 2019 as part of our scheduled inspection plan and to follow up on breaches of regulation.
The service is registered with the CQC to provide the regulated activities of treatment of disease, disorder or injury, diagnostic and screening and surgical procedures.
Before inspecting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our inspection we:
- Reviewed an anonymised sample of the personal care or treatment records of patients.
- Reviewed service policies, procedures and other relevant documentation.
- Inspected the premises and equipment used by the service.
- Reviewed CQC comment cards completed by service users.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.