22 July 2013
During a routine inspection
People we spoke with told us they were satisfied with the service and they felt that their dignity was respected. There were no concerns regarding dignity or respect raised. One person we spoke with said 'they always draw the curtains before they help me'. Staff we spoke with said people were treated with respect and their privacy and dignity was respected at all times.
Effective and safe care was received by people who used the service to meet their needs. There were suitable arrangements in place to ensure people were safeguarded against the risk of abuse.
Response Workers told us the staffing levels were appropriate and staff were supported through their training. The two staff we spoke with were complimentary regarding the training they had been provided with. One member of staff told us that 'It is a great organisation to work for, I feel proud to work here'.
Systems and processes were in place to monitor the quality of service and to ensure people benefited from the service provided.