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Inspection Summary


Overall summary & rating

Good

Updated 7 January 2020

About the service

The Oaks and Willows provide supported living and personal care to younger adults living with a learning disability. The ethos of the service is to enable people to gain and maintain skills to achieve independent living. Tenants who use the service live in two supported living houses and an adjoining self-contained flat. At the time of our inspection, nine people lived at the Oaks and Willows. The Care Quality Commission inspects the care and support the service provides to younger adults but does not inspect the accommodation they live in. CQC only inspects where people receive personal care, this is help with tasks related to personal hygiene, medicines and eating and at the time of the inspection this applied to four people living at the Oaks and Willows. We also considered any wider social care provided to all people living at the Oaks and Willows.

People lived in supported living houses where four people or less lived or in their own flat adjacent to the supported living houses. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us that staff supported them and that staff were kind and caring. People's support focused on them having opportunities to gain new skills and become more independent, promoting choice and control, independence and inclusion. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A relative told us, “He’s very lucky to live there, he’s not held back, he’s living how he wants to live.”

We observed positive, friendly interactions between people and staff. Staff respected people and focussed on increasing their independence and achieving good outcomes. People were treated with dignity and kindness. Staff knew people well, our observations confirmed this. A relative told us, “They know her, and they understand her needs, [Person] is strong willed and they handle that well.”

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Person centred support plans were detailed and guided staff about people's needs and how to meet them. Staff supported people to make choices and decisions relating to their care and to live their lives as they wished, staff gave support that was led by the person. We observed that people were comfortable in the company of the support workers.

People's risks were identified and assessed appropriately such as accessing the community, money management, meeting strangers and staying safe and road safety. People were supported to take positive risks and staff had an ethos to not let identified risks to restrict people’s lives. People were safe and were supported by staff who were trained to recognise the signs of any potential abuse. Staff had been trained in safeguarding and knew what action to take if they had

Inspection areas

Safe

Good

Updated 7 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 January 2020

The service was well-led.

Details are in our well-Led findings below.