Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 21 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
11 February 2022
About the service
Gracewell of Sutton Coldfield is a care home providing personal and nursing care to 65 people aged 65 some of who are living with dementia. At the time of inspection 63 people lived at the service. The accommodation is organised into three floors, each with its own communal areas. One of the floors is a memory care floor, specialising in providing care to people living with dementia.
People’s experience of using this service and what we found
People told us they felt safe and received their medicines as prescribed. The provider had a robust recruitment process in place and there were enough staff on duty to meet people's needs. Accidents and incidents were recorded and followed through with appropriate action to minimise the risk of re-occurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had the skills and knowledge to meet people's needs and referred to healthcare professionals when required. People were involved in choosing their meals and mealtimes were a pleasant social event. The home was decorated to a high standard with some excellent facilities. The memory care floor had been carefully designed to support and engage people living with dementia.
Staff were caring. The registered manager and staff had a strong ethos of person-centred care and placed
people's wellbeing at the heart of their work. There was a positive caring culture and staff were patient and kind. People's privacy, dignity and independence were respected by staff. Relatives and friends were
made to feel welcome in the home and people were involved in decisions about their care.
Support was individualised and staff knew people’s life histories and preferences very well. People were supported to take part in many different activities which were tailored towards their preferences and individual needs. End of life care wishes were discussed with people and their relatives. The provider had a complaint process which people and their relatives were aware of to share any concerns.
Oversight of safeguarding systems and practices were in place, however there were two incidents which had not been referred to the local authority at the time of occurrence. People and staff were happy with the way the service was led and the registered manager made themselves available to people. People and relatives were involved in decisions about the service and there was good involvement from the local community. Audits were carried out to ensure the quality of the service was
maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 27 December 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.