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Gracewell of Sutton Coldfield Good

This care home is run by two companies: Gracewell Healthcare 3 Limited and Gracewell Healthcare Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary

Overall summary & rating


Updated 16 November 2019

About the service

Gracewell of Sutton Coldfield is a care home providing personal and nursing care to 65 people aged 65 some of who are living with dementia. At the time of inspection 63 people lived at the service. The accommodation is organised into three floors, each with its own communal areas. One of the floors is a memory care floor, specialising in providing care to people living with dementia.

People’s experience of using this service and what we found

People told us they felt safe and received their medicines as prescribed. The provider had a robust recruitment process in place and there were enough staff on duty to meet people's needs. Accidents and incidents were recorded and followed through with appropriate action to minimise the risk of re-occurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had the skills and knowledge to meet people's needs and referred to healthcare professionals when required. People were involved in choosing their meals and mealtimes were a pleasant social event. The home was decorated to a high standard with some excellent facilities. The memory care floor had been carefully designed to support and engage people living with dementia.

Staff were caring. The registered manager and staff had a strong ethos of person-centred care and placed

people's wellbeing at the heart of their work. There was a positive caring culture and staff were patient and kind. People's privacy, dignity and independence were respected by staff. Relatives and friends were

made to feel welcome in the home and people were involved in decisions about their care.

Support was individualised and staff knew people’s life histories and preferences very well. People were supported to take part in many different activities which were tailored towards their preferences and individual needs. End of life care wishes were discussed with people and their relatives. The provider had a complaint process which people and their relatives were aware of to share any concerns.

Oversight of safeguarding systems and practices were in place, however there were two incidents which had not been referred to the local authority at the time of occurrence. People and staff were happy with the way the service was led and the registered manager made themselves available to people. People and relatives were involved in decisions about the service and there was good involvement from the local community. Audits were carried out to ensure the quality of the service was


For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (Published 27 December 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 November 2019

The service was safe.

Details are in our safe findings below.



Updated 16 November 2019

The service was effective.

Details are in our effective findings below.



Updated 16 November 2019

The service was caring.

Details are in our caring findings below.



Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 November 2019

The service was well-led.

Details are in our well-led findings below.