We carried out a review of the data available to us about Springbank Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springbank Care Home, you can give feedback on this service.
Springbank is a residential care home for to up to 41 people who require support with personal care needs. Accommodation is provided in 1 adapted building across 4 units, each of which have their own communal areas. Two of the units specialise in providing care to people living with dementia. The service does not provide nursing care. There were 36 people living at the service at the time of our inspection.
People’s experience of using this service and what we found
Medicines were managed safely. There were safe systems of recruitment in place. Staffing levels had been increased to make sure people’s needs could be met safely at all times. Staff received safeguarding training and knew what to do if they thought someone was at risk. Risks to people and the environment were identified and well managed. People’s needs were assessed, and clear risk assessments were in place to guide staff.
Everybody we spoke with said they, or their relative, felt safe. One person who lived at the home when asked if they felt safe said, “If I need them, I stand up and press my buzzer and they always come quickly.” Another person said, “The staff are lovely, and they regularly keep in touch when I’m in my room as they pop their heads around the door which I really like.”
The management team monitored accidents and incidents and identified any actions that needed to be taken to prevent future occurrences.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. Risks associated with COVID-19 were well managed.
People enjoyed the food at the home and were supported to make sure their healthcare needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were caring and spoke positively about living at the home.
People and staff said the service was well led and they felt their opinions were sought and listened to. We found systems to assess, monitor and improve the service were established. The management team, including the provider, had good oversight of the service and demonstrated passion and commitment to the continued development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 3 January 2019). The overall rating for the service remained good based on the findings of this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions safe, effective and well led.
For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service is good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Springbank Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The inspection was unannounced and took place on 20 and 27 October 2017. At the time of the inspection 19 people were living in the home.
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Overall medicines were managed safely, although some improvements were needed to working practices concerning the management of topical medicines such as creams.
Risks to people’s health and safety were assessed and preventative measures put in place. Some risk assessments needed to be more detailed and subject to better review and evaluation.
There were enough staff deployed to ensure people received prompt care and support. Safe recruitment procedures were in place to ensure staff were of suitable character to work with vulnerable people.
The premises was suitable for its intended purpose and kept in a safe condition. The building had been appropriately adapted for the needs of people living in the service.
Staff were knowledgeable about the people they were supporting and received a range of training and support. We made a recommendation about implementing the Care Certificate to provide more structure to staff training.
People’s nutritional needs were met by the service. A varied and balanced diet was provided to people based on their individual needs and requirements.
People’s needs were assessed and the service provided good quality care to people. Care was based on people’s likes and preferences and health professionals were appropriately consulted to ensure people’s healthcare needs were met.
People and relatives consistently said staff were kind and caring and treated them well. We observed staff were friendly, kind and compassionate with people. Staff knew people well and it was clear positive relationships had developed between people and staff.
People were encouraged to make complaints and any complaints were taken seriously and fully investigated with an emphasis on continuous improvement of the service.
People, relatives and staff all praised the overall standard of the home and the way it was run. They said the management team was friendly and approachable. We found a nice atmosphere in the home and staff worked well with each other.
The registered manager had good oversight of the home and undertook a range of audits and checks to monitor how the service was operating. It was evident these were used to continuously improve the service.
People’s feedback was valued and sought to help monitor performance. Where improvements were suggested, we saw these were acted on.