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Inspection Summary


Overall summary & rating

Good

Updated 19 October 2019

About the service

AKAIN Safe Care provides personal care to older people, aged 65 or over, living in their own homes. At the time of our inspection, the service provided care to a small number of people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us the service was safe. There were procedures to protect people from abuse. Risks associated with people’s needs were assessed and monitored. Spot checks of staff took place to ensure they followed safe working practices. There was a procedure to review and analyse accidents and incidents in the service and learn lessons from them. Staff knew how to prevent and control infections. Staff were recruited appropriately and their backgrounds were checked before they started working for the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported with maintaining their health and nutrition. The service could contact health care professionals, if they had concerns about people’s health. Staff were supported with an induction and ongoing training and development to maintain their skills and knowledge.

Staff were respectful and caring towards people. Staff understood the importance of promoting equality and diversity. Staff knew how to communicate with people, which helped develop positive relationships with them.

People’s care plans were personalised and people were involved in decisions made about their care and support. People were encouraged to maintain their independence and socialise in the community.

People knew how to make a complaint about the service. Staff felt supported by the registered manager and other senior staff. Quality assurance systems included obtaining feedback from people and relatives. The registered manager was committed to developing and making continual improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 November 2017 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the provider first started to provide support to people since registering with us, which was in April 2019.

Follow up

We will return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 October 2019

The service was well-led.

Details are in our well-led findings below.