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Steady Care Services Dorset House Good

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2020

Steady Care Limited is a domiciliary care agency which was supporting 82 people in their own homes at the time of inspection. Seventy-two people received the regulated activity ‘personal care’; CQC only inspects the service being received by people provided with personal care; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service:

People received their care from consistent staff who understood their needs. Staff were kind and caring and treated people with respect. People confirmed that staff offered them choices and respected their decisions about their care. Staff supported people in a way which promoted their independence.

People told us they felt safe when staff provided their care. They said staff understood and followed any guidance in their care plans. People told us their care visits were almost always made on time and said the agency contacted them if staff were running late.

Assessments had been carried out to identify any risks involved in people’s care and measures put in place to mitigate these. Accidents and incidents were recorded and there was evidence of learning when untoward events occurred. People’s medicines were managed safely. Staff were recruited safely and understood their roles in protecting people from abuse.

People’s care and support was provided according to their individual needs. Staff were given sufficient information about people’s needs before providing their care. If people’s needs changed, their package of care was reviewed to establish whether staff had enough time to meet all their care needs at each visit.

Staff monitored people’s health effectively and any concerns they identified were communicated to healthcare professionals. these if necessary. The agency had established good working relationships with professionals involved in people’s care and supported some people to attend medical appointments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had an induction when they joined the agency and access to training relevant to their roles. This included training on the use of any equipment involved in people’s care. Staff met regularly with their managers for supervision, which enabled them to discuss their performance and training needs.

The management team maintained an effective oversight of the service and communicated effectively with people, their families, professionals and staff. People had opportunities to give feedback about the care they received through quality checks, surveys and reviews.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection this service was rated requires improvement (report published 11 January 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 February 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 6 February 2020

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 6 February 2020

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 6 February 2020

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 6 February 2020

The service was well-led

Details are in our Well-led findings below.