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Corner House Dental Practice

The provider of this service changed - see old profile

Reports


Inspection carried out on 3 December 2018

During a routine inspection

We carried out this announced inspection on 3 December 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Corner House Dental Practice is in Moortown, Leeds and provides NHS and private treatment to adults and children.

There is access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice and local transport facilities are nearby.

The dental team includes two dentists, one dental hygienist and two dental nurses. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 15 CQC comment cards filled in by patients.

During the inspection we spoke with the principal dentist and two dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 9am-4:30pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Medicines and life-saving equipment were available except for a range of different sized masks, oropharyngeal airways.
  • The practice had systems to help them manage risk to patients and staff.
  • X-ray equipment was regularly maintained, except for the handheld xray machine which needed review.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had safe staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The provider was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.

There were areas where the provider could make improvements. They should:

  • Review the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental.

  • Review the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance PHE-CRCE-023 on the safe use of Hand-held Dental X-ray Equipment.

Inspection carried out on 10 October 2013

During a routine inspection

We spoke with three people who used the service. People said they were very happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. Other comments included:

�They are kind and caring, very good explanations, tell you everything they are doing.�

�Very friendly and explained things very well.�

�It has been very good, I used to be very frightened and anxious but not here.�

�I asked questions and they were answered clearly.�

�Very gentle, not at all painful.�

We saw staff treating people with respect, being polite and helpful. We spoke with three members of staff, this included, the Dentist and dental nurses who were all able to explain and give examples of how they respected people�s dignity, privacy and confidentiality. We saw how they assisted someone who was feeling a little unwell on arrival at the practice. They did this with kindness and respect for the person�s dignity.

Staff said they were aware of what action they should take if they suspected any abuse or a patient made an allegation of abuse. The practice had a lead person who took responsibility for safeguarding matters.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There were effective systems in place to make sure the practice was working safely and that they considered the opinions and suggestions of people who used the service.