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Inspection Summary


Overall summary & rating

Good

Updated 22 February 2018

This inspection took place on 6 and 15 December 2017. Our visit on the first day of the inspection was unannounced. The provider was given notice before our second visit because we wanted the people who lived there to be available to speak with us.

Aire House is a 'care home'. It is owned by Parkcare Homes (No.2) Limited, which is part of the Acadia group. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Aire House accommodates eight people in one building.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At the last inspection in November 2015, the service was rated Good. At this inspection we found the service remained Good.

At this inspection there were eight people living at Aire House. There was a manager in post who had registered with CQC. The registered manager was assisted in the day to day management of Aire House by a service manager. The registered manager, service manager and an operations manager were available and assisted with the inspection.

People told us they were happy living at Aire House and they liked the staff who supported them. When we visited we found there was a welcoming, relaxed atmosphere. Staff were knowledgeable about the people they supported and they knew about their likes and dislikes and interests.

Staff were recruited safely and they received appropriate training and support to meet people’s needs effectively.

Arrangements were in place for the safe administration and storage of medicines.

Care and support was planned and delivered in a way that reduced risks to people’s safety and welfare. People’s medicines were managed safely.

Health and safety checks were completed to ensure people lived in a safe environment.

People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Information was provided in easy read format to assist people to understand the care available to them. People were supported to maintain a balanced diet and had access to a wide range of health and social external professionals.

The relationships between staff and the people they cared for were friendly and positive. It was apparent from out observations that people were treated with dignity and respect and they were actively involved in the running of the service.

Staffing was flexible to afford people the opportunity and support to lead full lives. People were supported to have jobs, maintain relationships, access the local community and go on holidays.

People using the service and their relatives, where appropriate, were involved in the planning of their care. There was a complaints procedure in place and people who used the service and relatives were aware of how to make a complaint.

The management team understood the importance of monitoring the quality of the service and reviewing systems to identify any lessons learnt. Managers regularly consulted with people, relatives and staff to gain their views about the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 22 February 2018

The service remains Good.

Effective

Good

Updated 22 February 2018

The service remains Good.

Caring

Good

Updated 22 February 2018

The service remains Good.

Responsive

Good

Updated 22 February 2018

The service remains Good.

Well-led

Good

Updated 22 February 2018

The service remains Good.