Karechoice Ltd

Karechoice is a domiciliary care agency. At the time of the inspection, the service was providing support to two people over the age of 65.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We have no direct information from people using the service to show that people were supported to have maximum choice and control of their lives. We have limited evidence to demonstrate that staff supported people in the least restrictive way possible and in their best interests.

Despite the provider having policies and systems in place to support good care practice, we found breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to safe care and treatment, recruitment and governance.

People were not protected from the risk of harm. Care records were incomplete and risks to people were not being assessed and planned for. Staff did not always have appropriate guidance on how to provide people with safe care and support.

Safe recruitment processes were not always followed to ensure staff were suitable to work with vulnerable people.

The provider had not yet developed a systematic approach to quality assurance to identify shortfalls and drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service registered with us on 11 December 2017 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.