• Doctor
  • GP practice

Berwick Surgery

Overall: Good read more about inspection ratings

17 Berwick Road, Rainham, Essex, RM13 9QU (01708) 520830

Provided and run by:
Dr Rajesh Kumar

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 7 January 2022

17 Berwick Road

Rainham

Essex

RM13 9QU

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, and treatment of disease, disorder or injury.

The practice is situated within the North East London Clinical Commissioning Group (CCG) and delivers Personal Medical Services (PMS) to a patient population of about 4,608. This is part of a contract held with NHS England.

The practice is part of a wider network of South Havering GP practices, which had sixteen practice members.

Information published by Public Health England shows that deprivation within the practice population group is in the seventh lowest decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 4.2% Asian, 86.9% White, 6.2% Black, 2.1% Mixed, and 0.6% Other.

The age distribution of the practice population closely mirrors the local and national averages.

The practice is open from Monday to Friday from 8am to 6.30pm and patients can book appointments from 8am.

The practice has a full time GP and either a advanced nurse practitioner or a second GP each day. A practice nurse three days a week, and a health care assistant. The staff are supported by operational and business managers and a team of administration and reception staff.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If the GP needs to see a patient face-to-face then the patient is offered a appointment at Berwick Surgery.

The practice is part of the GP hub that offers out of hours appointments between 6pm and 10pm on week days and between 8am to 8pm on weekends. Patients are also advised to use the emergency services for example 111 when the GP hub is closed.

Overall inspection

Good

Updated 7 January 2022

We carried out an announced comprehensive inspection at Berwick Surgery on the 18 September 2019, to follow up the breaches of inspection found in the inspection of 19 March 2019.

We based our judgement of the quality of care at this service on a combination of:-

• what we found when we inspected,

• information from our ongoing monitoring of data about services,

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall

We rated the practice as good for providing an effective service because:

  • The practice had responded to the findings of the CQC inspection in March 2019 and made improvements.
  • The practice had a system in place to ensure the clinical competency of clinical staff.

During the inspection we reviewed the new GP survey carried out January 2019 and found the practice had some areas where they patient results had declined. The practice carried out their own survey which demonstrated an increase in patient satisfaction. In addition, on the day of the inspection they produced an action plan outlining how they will respond to the issues raised in the GP survey.

The areas where the provider should make improvements are:

  • Continue to review and improve the Childhood Immunisations to achieve the World Health Organisation target of 90%.
  • Continue to respond to and review patient feedback.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services