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Inspection Summary


Overall summary & rating

Good

Updated 29 April 2019

We carried out an announced comprehensive inspection of OHP-Harlequin Surgery on 13 March 2019.

The practice previously received a comprehensive inspection under the previous provider in January 2017 and was rated Good overall.

During this inspection in March 2019, we based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.


We have rated this practice as Good overall and Good for all population groups.

We rated the practice as good for providing safe, effective, caring, responsive and well-led services because:

  • The practice had effective systems for managing medicines.
  • The practice had continued to improve their systems for safeguarding children since our last inspection.
  • Patients told us staff treated them with dignity and respect.
  • We saw patient satisfaction overall including with telephone and appointment access had improved.
  • The practice was responsive to the needs of its patients.
  • The leadership team were experienced and used technology to effectively manage performance and information.

The areas where the provider should make improvements are:

  • The practice should consider reviewing its system for identifying carers, to ensure all carers are kept informed of additional support and advice available to them.
  • The practice should continue to monitor staff information to ensure their records for staff vaccination are kept updated in line with public health England guidelines.
  • The practice should consider reviewing their program of clinical supervision for advanced nurse practitioners/non-medical prescribers to include formal arrangements to audit prescribing practice.
  • The practice should ensure training is completed as identified in the fire risk assessment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good