Archived: Kingsway Surgery

Updated 21 December 2018

The Provider of this service is Kingsway Surgery, which is located at 42 Kings Way, South Woodham Ferrers, Chelmsford, Essex, CM3 5QH. The provider is registered to provide the following regulated activities:

Diagnostic and screening procedures

Family planning

Treatment of disease, disorder and injury

Maternity and midwifery Services

http://www.kingswaysurgery.net/

The Kingsway Surgery has approximately 6000 patients registered with this practice.

There is one male partner and one female partner. The practice has two practice nurses and two nurse prescribers. There is also a health care assistant. Clinicians are supported by a practice manager and a team of reception and administrative staff.

The practice population is predominantly White British with an age distribution of male and female patients. The patients come from a range of income categories with an average for the practice being in the tenth most deprived category. One being the most deprived and ten being the least deprived. The practice has a lower than average number of patients over the age of 65 years and about 5.4% of patients are over the age of 75 years with about 20.1% under the age of 18 which is in line with local and national averages.

The practice opening hours are between 8.30 am and 6pm Monday to Friday. The practice also provides Saturday appointments between the times of 9am – 12pm twice per month. Out-of-hours cover is commissioned by the Mid Essex CCG for evening and weekends and can be accessed by patients by ringing 111.

The current provider registered with the CQC in November 2017 as a partnership from an individual provider of regulated activities at this location. Previously, the individual provider had been registered with the CQC in their sole capacity and had been delivering regulated activities at the practice. There had been continuity of leadership and staffing between the previous and current provider.

The practice is due to move premises in the Summer of 2019. They will be sharing the new site with two other practices from the local area. The new site will also be shared with community services such as district nurses and health visitors.

Kingsway Surgery also has a branch surgery known as Anson Close Surgery. We did not visit this surgery as part of this inspection.

Updated 21 December 2018

This practice is rated as Good overall. (Previous rating June 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Kingsway Surgery on 29th November 2018 as part of our inspection programme. Overall this practice is rated as good.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice had identified a low number of patients who were carers
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had carried out several clinical and non-clinical audits.
• The practice involved patients in regular reviews of their medicines.
• The practice was clean and tidy, and staff had reviewed infection prevention control and policies.
• Processes for identifying when staff training updates were due needed strengthening.
• Locum recruitment checks needed to be carried out more effectively.
• The leadership and governance at the practice were effective.

The areas where the provider should make improvements are:

• Strengthen the process to identify when current training expires to ensure all staff are up to date at all times.
• Continue to review methods to identify more patients that are also carers.
• Ensure that in the event of any locums that are used full recruitment checks, Including safeguarding are carried out.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018

Updated 21 December 2018