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Inspection Summary


Overall summary & rating

Good

Updated 18 May 2019

About the service: The Regent provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. There were nine people using the service at the time of our inspection.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways [promotion of choice and control, independence, inclusion] e.g. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The size of service meets current best practice guidance. This promotes people living in a small domestic style property to enable them to have the opportunity of living a full life.

People’s experience of using this service: People were happy with the care provided and told us staff were kind, helpful and promoted their independence.

Staff were appropriately vetted before starting work to ensure they were suitable to work with potentially vulnerable people. Staff had received training in the safeguarding of vulnerable adults.

We received mixed views about staffing. Some relatives told us there had been a high turnover of staff and there was a small number of vacancies at the time of the inspection. Recruitment was ongoing, and people said they continued to receive the care they needed in a timely manner by staff they were familiar with.

Staff received regular training relevant to their role to support them to care for people effectively.

The privacy and dignity of people was promoted and protected, and staff were aware of the importance of equality, diversity and human rights needs being supported.

At this inspection, staff were clearer about the remit of a supported living service and people were encouraged to be as independent as possible.

Improvements had been made to care planning and person-centred plans were in place which meant people’s physical, social and emotional needs were considered when planning care and support.

Improvements had been made to systems to help the provider monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: Requires Improvement. Published (14 March 2018).

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulations.

Why we inspected: This was a planned inspection which was based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 18 May 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 18 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 18 May 2019

The service was well-led

Details are in our Well-Led findings below.