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Archived: Bailey Care Services Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 November 2016

The inspection took place on 11, 12 and 13 October 2016 and was announced. We gave the service 48 hours’ notice of the inspection. This was to ensure that people who used the service were available to meet with us. It was also so that the registered manager and staff could be available. The service was last inspected in February 2014 when it was compliant with the regulations at that time.

Bailey Care Services are registered to provide a domiciliary care service to adults in their own

homes.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People spoke highly about the staff and the way they supported them with their needs in their homes. People said they always felt safe in their company. People said that staff were kind and caring in their manner. People also told us they were able to engage with staff in a positive and warm way which they appreciated.

Staff knew what abuse was and they were aware of how to report any concerns if they had them. There were systems in place to minimise risks to people and to keep them safe from abuse.

People had positive views of the care and support they received from the staff. Examples of comments people told us were, “They are very good staff they get to know what you need”, “The staff are very committed very pleasant and very caring” and, “The girls are super they are delightful.”

People were properly supported with their needs by a team of staff who were properly supported and monitored in their work. The staff were able to take part in a variety of training, learning and development opportunities. This meant staff were well trained to meet the needs of the people they supported.

Care records explained in an informative way what actions to take to effectively assist people so that their care needs were met. People told us that care was planned in a way that was flexible for them. Visit times were planned when possible at the convenience of people who used the service.

People knew how to make their views known and felt that management took them seriously. If people had complaints they felt they were easily able to make their views known about the service to the registered manager of the agency.

People and staff spoke highly of the registered manager and others senior staff. The staff had an understanding of the visions and values of the organisation and said they followed them in their work. The values included a making sure that people were always provided with personalised care and treated with respect at all times.

The quality of care and service was properly checked and monitored. This was to make sure it was safe and suitable for people. When it was needed, actions were put in place to improve quality of the care and service people received.

Inspection areas

Safe

Good

Updated 10 November 2016

The service was safe.

There was the right number of suitable staff to ensure that visits were long enough to provide safe care.

People received care and support from staff who knew how to protect them from abuse.

People were supported to take their medicines when they needed them. They were helped to manage their medicines safely.

The provider had a system in place to recruit safe and suitable staff.

Effective

Good

Updated 10 November 2016

The service was effective.

People felt the staff provided care that fully met their range of care and support needs.

The staff who supported people understood the legal requirements of the Mental Capacity Act 2005. Staff had a good awareness this legislation and the impact on people who may not have the capacity to make decisions in their life.

Staff were well trained and supported so that they were able to provide effective care for people.

Caring

Good

Updated 10 November 2016

The service was caring.

People said that staff were caring and kind at all times in their approach towards them.

Staff knew how to support people with their range of needs in a respectful and way that also maintained privacy and dignity.

People told us that the staff knew them well and understood how to meet their needs in the ways they preferred.

Responsive

Good

Updated 10 November 2016

The service was responsive

People were very positive about the service. They said care was planned in a way that was flexible to their needs.

People understood how to make a complaint or raise a concern. There were systems in place to proactively seek the views of people and others involved in their care.

Peoples care records clearly explained what actions were needed to support people to meet their care needs.

Well-led

Good

Updated 10 November 2016

The service was well led

Staff spoke highly of the registered manager who they said provided clear and effective management and leadership of the service.

The organisations visions and values were followed and understood by staff. They included providing person centred care and treating people with respect at all times.

The quality of care and service people received was properly monitored to make sure it was suitable. People were involved in the monitoring of the service and the feedback they gave was positive.