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Yourcare24

Overall: Good read more about inspection ratings

First Floor, 436 Attercliffe Common, Sheffield, S9 2FH (0114) 399 8606

Provided and run by:
Yourcare24 Ltd

Latest inspection summary

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Background to this inspection

Updated 11 January 2024

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection team consisted of 1 inspector and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be available to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people who used the service and 21 relatives about their experience of the care provided. We spoke with 8 members of staff including the registered manager, and care workers.

We reviewed a range of records. This included 10 people’s care records and medicine records. We also reviewed a variety of records relating to the management of the service.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Inspection activity using remote technology commenced on the 5 December 2023 and ended on the 15 December 2023.

Overall inspection

Good

Updated 11 January 2024

About the service

Yourcare 24 is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 254 people using the service.

People’s experience of the service and what we found:

The provider had systems in place to safeguard people from the risk of abuse. Staff understood their responsibilities and told us they would report any concerns to the management team immediately.

Risks associated with people’s care were identified and managed safely. People told us they received their medicines as prescribed.

The providers recruitment system was robust and ensured suitable staff were employed. People and their relatives told us staff arrived at the expected time and stayed at the call for the allotted time.

Accidents and incidents were recorded, action was taken to mitigate future incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us they received appropriate training which gave them the skills to carry out their role.

People, and relatives were complimentary about the service they received, commenting that the management team were approachable, and the carers were kind and considerate. Professionals praised the service for their commitment to providing person centred care.

Care plans were person centred and offered staff guidance about how to support people. Staff told us they were keen to ensure care was delivered in line with people’s preferences.

The management team had an effective system in place to monitor the quality of the service. The registered manager was responsive to comments and feedback and used this to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good, (published 31 October 2018).

Why we inspected

We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Yourcare24 on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.