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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 April 2020

About the service

Home Care provides care and support to six people on a 24 hour/7 day a week basis and to people in the community in their own homes. Two hundred and eighty-seven people received care in their own home at the time of the inspection.

People received care that was personalised to their needs and preferences. Everyone spoke of the staff, the quality of their care and how the service was organised in positive terms. People and relatives felt safe being cared for by the staff and that the staff were kind, caring and compassionate.

There were clear systems of leadership and governance in place. The service was led by a manager who was empowering of her staff and passionate about ensuring people received good care and achieved great outcomes. The manager was reflective in their approach and open to feedback in their drive to continually improve the quality of the service.

People’s care and any risks were planned with them and where appropriate with their relative and/or key professionals. Regular reviews took place and communication with staff, relatives and professionals was good to ensure the details were up to date.

Improvements were needed to the systems in place to support people with their medicines. Some improvements and plans have already been put in place and acted upon to address this. For those living with 24/7 care they received their medicines as prescribed and there was very good record keeping.

People had their health needs met. Where staff supported people to eat and drink, this was achieved to ensure people were monitored as required and support was brought in from their family, GP, Community nurses and other professionals as needed.

People’s capacity to make decisions was assessed in line with the Mental Capacity Act (MCA). They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good (published 19 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 April 2020

The service was well-led.

Details are in our well-Led findings below