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The Old Chapel Care Home Good

Inspection Summary

Overall summary & rating


Updated 6 February 2020

About the service

The Old Chapel is a residential care home providing personal and nursing care to 15 people aged 65 and over at the time of the inspection. The service can support up to 15 people. The Old Chapel provides modern accessible accommodation in a converted old chapel. Bedrooms are en-suite with fully accessible facilities to maximise the independence of people with disabilities associated with getting older. The home is set over two floors; communal areas are on the ground floor and bedrooms on both floors.

People’s experience of using this service and what we found

People and their relatives spoke very highly about the care they received at the home describing the service as outstanding and excellent. They told us the staffing ratio to people was good and they did not have to wait for care to be provided.

People were supported by staff who received appropriate training and support to carry out their roles and responsibilities. Staff were knowledgeable about people, and how best to support them and there was a really positive atmosphere in the home.

Staff told us they were supported by a registered manager who was approachable and encouraged them to provide excellent care by working with them and sharing their knowledge. People and their relatives repeatedly told us how well-led the service was which meant they had total confidence their relations were safe living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Meals were freshly prepared and to people’s preferences and they had input into the menus to ensure they were to their liking. People were regularly offered a drink at a time of their choosing to ensure they remained hydrated.

Staff had been recruited safely and all the necessary checks had been carried out. The registered manager was working hard to continuously improve the service by completing checks and audits. They had a vision for the service “to provide high quality care and make sure everyone is happy and live a fulfilling life.” This was shared by all staff who strived to ensure people received personalised care and were happy at the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was requires improvement (published 16 January 2019)


Since the last inspection we recognised that the provider had failed to display their ratings. This was a breach of regulation and we issued a fixed penalty notice. The provider accepted a fixed penalty and paid this in full.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 February 2020

The service was safe.

Details are in our safe findings below.



Updated 6 February 2020

The service was effective


Details are in our effective findings below.



Updated 6 February 2020

The service was caring.

Details are in our caring findings below.



Updated 6 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 6 February 2020

The service was well-led.

Details are in our well-led findings below.