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Inspection Summary


Overall summary & rating

Good

Updated 19 April 2019

About the service: Your Hope Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Services are for older adults, some of whom are living with dementia. At the time of the inspection, four people received personal care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿The provider had not ensured CQC were notified of all matters, which they are required by law to do. However, they rectified this shortly after the inspection.

¿People and their relatives told us they felt safe with the service and staff. One person’s relative said, “I really hit gold when I found them.” Staff had training in safeguarding and knew how to raise any concerns.

¿People and their relatives knew how to raise any concerns and were confident to do so.

¿People, their relatives and staff had good relationships. People were treated with kindness and compassion. One person’s relative told us, “It’s pretty good, we have a laugh three times a day. Same people every day. Very good, would highly recommend it.”

¿People’s privacy and dignity was promoted and their independence encouraged.

¿Staff knew people well and provided personalised care. The culture of the service was positive and person centred.

¿People’s needs were assessed and planned for before they started using the service. People’s needs and any risks were regularly assessed and reviewed.

¿Staff were trained and supervised to ensure people received the right support.

¿People received their care visits at the right time and staff provided the right support.

¿People were supported to access healthcare services and staff advocated for them when needed.

¿People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection: The service registered with the Care Quality Commission on 20 March 2018 and this was their first inspection.

Why we inspected: This was a planned comprehensive inspection, following the registration of the location.

Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those service rated Good.

Inspection areas

Safe

Good

Updated 19 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 19 April 2019

The service was not always well-led

Details are in our Well-Led findings below.