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Mostyn Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 February 2020

About the service

Mostyn Lodge Residential Home is a residential care home and was providing personal care to 15 people aged 65 and over at the time of the inspection. The service can support up to 16 people.

Mostyn Lodge Residential Home is a converted former domestic property providing accommodation across two floors. To the ground floor there are two lounges, the dining area, kitchen and bedrooms. A conservatory provides level access to the garden. The first floor is accessible by stairs and a chairlift, where there are further bedrooms. Communal bath, shower and toilet facilitates are available on both the ground and first floors. The registered manager’s office is located on the third floor.

People’s experience of using this service and what we found

The provider had made improvements and the service was now well-led. There was a programme of quality audits in place and these were used effectively to identify shortfalls. Staff and relatives confirmed there was a person-centred culture in the home. The provider had built relationships with local organisations and engaged with people, staff and relatives.

People told us they were supported by staff who were kind. People’s dignity and privacy was respected by staff. The provider supported people to express their views and worked to ensure people’s equality characteristics were met.

The provider had made improvements since our last inspection and these changes meant people now received safe care. The provider assessed potential risks and provided guidance for staff about how to lower risks to people. People were protected from potential abuse because staff knew what to do if abuse was suspected or witnessed. Medicines management had improved since the last inspection and medicines were now managed safely. The provider used a staffing assessment tool to review the needs of people, and staff were deployed and maintained in line with the assessed levels. However, we received mixed comments about staffing levels in the home. The provider learned lessons when things went wrong.

People received care that was responsive and their communication needs were met. People were supported to maintain relationships that were important to them and provided with a programme of meaningful activities. The provider had received one formal complaint since out last inspection and was working with the complainant to resolve the issue.

The provider had made improvements since out last inspection and these changes meant people received care that was effective. Assessments of people’s needs were person-centred and the provider was working to make healthcare assessments more person-centred. Staff received training relevant to their roles. People were supported to eat and drink and risks in relation to food and drink were assessed. The provider worked with professionals to achieve good outcomes for people. The home was clean and free from unpleasant smells.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection and update: The last rating for this service was requires improvement (published 22 January 2019) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 12 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 February 2020

The service was well-led.

Details are in our well-Led findings below.