The Care Quality Commission
  • Dentist
  • Dentist

Broadway Dental Care

1 Compton Road, Winchmore Hill, Greater London, N21 3PA (020) 8360 1238

Provided and run by:
Smile Art Dental

Important: The provider of this service changed - see old profile

All Inspections

21 April 2023

During a routine inspection

We carried out this announced comprehensive inspection on 21 April 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Broadway Dental Care is in Winchmore Hill, in the London Borough of Enfield and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 principal dentists, 6 associate dentists, 1 foundation dentist, 6 qualified dental nurses, 6 trainee dental nurses, 1 dental hygienist, 1 practice manager and 2 receptionists. The practice has 5 treatment rooms.

During the inspection we spoke with one of the principal dentists, 2 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday, Thursday from 8am to 8pm.

Tuesday from 8.30am to 5.30pm.

Friday 8.30am to 8pm.

There were areas where the provider could make improvements. They should:

Take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.

2 August 2013

During a routine inspection

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We spoke with five patients who spoke positively about the quality of care and treatment received. One patient commented on the quality of care as, 'brilliant, really happy, I also bring my children here.' Another said, 'they look after me, they fit needs around patients, this is a good thing.'

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff we spoke with were able to demonstrate an understanding of safeguarding children and vulnerable adults.

There were effective systems in place to reduce the risk and spread of infection. All the patients we spoke with were positive about the cleanliness of the surgery. Patient comments included, 'I find it very clean, one of the cleanest,' and 'very clean, I've seen them scrubbing their equipment.' All said they had recommended friends or family to the practice.

Systems were in place to monitor the monitor and assess the quality of the service. The practice had recently introduced a patient satisfaction survey and comments box.