• Doctor
  • GP practice

Colne Road Surgery

Overall: Good read more about inspection ratings

36 Colne Road, Burnley, Lancashire, BB10 1LG (01282) 731490

Provided and run by:
SSP Health GPMS Ltd

Important: The provider of this service changed - see old profile
Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 3 August 2018

Colne Road Surgery is situated in Burnley in East Lancashire (36 Colne Road, Burnley, BB10 1LG). It is part of the NHS East Lancashire Clinical Commissioning Group (CCG.) Services are delivered under a general medical service (GMS) contract with NHS England and are provided by SSP Health GPMS Ltd, an organisation that also operates a number of other practices across the north west of England. There are approximately 4000 registered patients. The practice is situated on a residential road with limited on street parking available nearby.

Information published by Public Health England rates the level of deprivation within the practice population group as level one on a scale of one to 10. Level one represents the highest levels of deprivation and level 10 the lowest.

The average life expectancy of the practice population is below the local and national averages for both males and females (80 years for females, compared to CCG average of 81 and national average of 83. For males; 75 years compared to CCG average of 77 and national average of 79).

The numbers of patients in the different age groups on the GP practice register are generally similar to the average GP practice in England. The practice has 69% of its population with a long-standing health condition, which is higher that the local average of 56% and the England average of 54%. The practice population also consists of a higher percentage of people who are unemployed at 10%, compared to the local average of 5% and national average of 4%.

The practice is staffed by a lead salaried GP and two further salaried GPs (all male). They are supported by a practice manager, an advanced nurse practitioner, a practice nurse, a health care assistant and an administration team including secretaries and reception staff.

The practice provides the regulated activities diagnostic and screening procedures, treatment of disease, disorder or injury and surgical procedures.

When the practice is closed patients are asked to contact NHS 111 for Out of Hours GP care, provided locally by East Lancashire Medical Services.

The current provider took over the practice in September 2017, with the location registered with CQC in November 2017. Therefore, unless stated, results used throughout the report relate to the previous registered provider.

Overall inspection

Good

Updated 3 August 2018

This practice is rated as good overall. (This was the practice’s first inspection under the current provider)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Colne Road Surgery on 24 May 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved its processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • There was a strong focus on quality improvement. The provider had worked quickly to establish an understanding of gaps in previous service provision and had implemented activity to address these gaps.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system had improved in the past six months and was easy to use. They told us that they were able to access care when they needed it.
  • Staff told us they felt supported by practice leaders.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

  • The practice had identified all patients who were moderately frail in addition to those who exhibited signs of severe frailty in order to put appropriate interventions in place and reduce the rate of patient deterioration. Out of 134 patients identified as being moderately frail, 116 had received health checks.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice