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Inspection Summary

Overall summary & rating


Updated 3 January 2020

About the service

Holy Cross Care Home is a residential care home providing personal and nursing care to 56 people at the time of the inspection. The service can support up to 60 people. The home is a spacious, purpose-built property, situated within the grounds of Holy Cross Priory. Nursing care and residential care are provided on two floors.

People’s experience of using this service and what we found

People were happy with the care they received and told us they were treated with kindness. One person said about staff, “They have lovely senses of humour. They are very attentive. They are efficient and really care about you. There’s a real warmth.”

People told us they felt safe, were well supported and there were sufficient staff to care for them. People were supported by staff who were skilled in meeting their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

People received kind and compassionate care. People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

People were supported to engage in activities that interested them. One person said, “I get informed of things going on. There’s a very good notice board and staff are always quick to point out when activities are about to start.”

The registered manager was well regarded and had a clear vision for the service which was understood by the staff and embedded within their practice. There were effective quality assurance systems in place that were used to drive service improvements. People, their relatives and staff were asked for their feedback about the home and meetings were held regularly.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 20 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 January 2020

The service was safe.

Details are in our safe findings below.



Updated 3 January 2020

The service was effective.

Details are in our effective findings below.



Updated 3 January 2020

The service was caring.

Details are in our caring findings below.



Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.