• Care Home
  • Care home

Chertsey Road

Overall: Good read more about inspection ratings

401A Chertsey Road, Twickenham, Middlesex, TW2 6LS (020) 8894 7081

Provided and run by:
Achieve Together Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Chertsey Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chertsey Road, you can give feedback on this service.

18 May 2022

During an inspection looking at part of the service

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Chertsey Road is a ‘care home’ that provides care and support for up to four people. All the people who live at Chertsey Road have a learning disability. There were four people living there at the time of the inspection.

CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides support for up to four people with a learning disability.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support

People using the service were provided with a service that was safe for them to use and for staff to work in. Service quality was reviewed, and changes made to improve people’s care and support when required. This was in a way that best suited people. There were well-established working partnerships that promoted people’s participation and reduced their social isolation.

Right Care

There were enough suitably trained and recruited staff who supported people to live in a safe way and enjoy their lives. Any risks to people and staff were assessed and monitored. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Trained staff safely administered medicines to people.

Right culture

The leadership and management was transparent with an honest, open and positive culture. The provider’s vision and values were clearly defined, and staff understood and followed them. Staff were aware of their responsibilities, accountability and prepared to take responsibility and report any concerns they may have.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 16 March 2018).

Why we inspected

We undertook this inspection to check whether the service was continuing to provide a good rated service to people.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chertsey Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

31 January 2018

During a routine inspection

This was an unannounced inspection that took place on 31 January and 2 February 2018.

The Regard Partnership Chertsey Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides support for up to five people with a learning disability. It is located in the Whitton area.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This is the first inspection since people had moved into a new purpose built bungalow erected in the garden of the old building. At the previous inspection conducted at the old building, on 3 and 6 July 2015 the home met all the key questions and was rated good in each with an overall good rating.

People enjoyed living at the home particularly now the new building had been completed and thought it was a good place to live. They liked the way that staff supported and treated them. During our visit staff enabled people to choose the activities they wished to attend and supported them to carry them out. The activities were a mixture of home and community based. Relatives said there were suitable staffing levels for people to do their activities and have their needs met.

The home provided a safe environment for people to live and staff to work in. It was warm and welcoming with a friendly and inclusive atmosphere. Throughout our visit people’s body language and their interaction with staff and each other was positive.

The home was well maintained, furnished and clean.

The home maintained comprehensive records that the registered manager and staff kept up to date. People’s care plans contained clearly recorded, fully completed, and regularly reviewed information. This enabled staff to perform their duties well.

The staff were familiar with the people who lived at the home and their likes, dislikes and support needs. They had the appropriate skills and the training required to meet people’s needs and were focussed on providing care and support for each person as an individual. The support was provided in an enabling, friendly and professional way. Staff said they had access to good training and support.

Staff were aware of their responsibilities to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognizing and respecting people’s differences.

People were protected from nutrition and hydration associated risks by being provided with balanced diets that also met their likes and preferences. People and their relatives told us that they enjoyed the choice and variety of food provided. People were encouraged to discuss health needs with staff and they had access to community based health professionals.

The home’s management team were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible with the organisation’s policies and systems supporting this practice.

There was a comprehensive quality assurance system in place to support the home and staff in providing the support people needed.

The health care professional we contacted gave us positive feedback regarding the service provided by the home.