The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Archived: St Peter's Centre

Church Street, Burnley, Lancashire, BB11 2DL

Provided and run by:
East Lancashire Medical Services Limited

Important: This service was previously managed by a different provider - see old profile

All Inspections

7 May 2013

During a routine inspection

Patients accessed this service by dialling the National 111 number for non emergency care. Following a telephone assessment of their medical condition they were either given advice from a doctor, given an appointment to attend an out of hours medical centre (such as St Peters) or received a doctors visit dependent upon their needs.

We looked at records held at the main office and spoke with members of the management team, two staff, one GP (General Practitioner) and one patient.

Staff responded to patients in a friendly, sensitive and considerate manner. Patients were happy with the service and told us, "The staff were lovely. They listened to me", "They were very good with me and explained everything I needed to know" and "I was definitely given a good service".

All staff were provided with a range of appropriate training. This meant patients were treated by skilled and knowledgeable staff.

There were effective systems in place to monitor the quality of the service provided. Patients were asked to provide their views about their experience of the service. The information was used to develop and improve the safety and operation of the service.

Patients were given the support they needed to make a comment or complaint. Records were clear and showed that patient's concerns or complaints had been responded to appropriately and the information was used to improve the service. We also saw a number of 'compliments' made about the service.