21 May 2013
During a routine inspection
During our visit we spoke with a doctor, a receptionist and two patients.
Patients told us they were given appropriate information regarding their care or treatment and said they were happy with the treatment and advice they had received. We observed staff responding to patients in a friendly, sensitive and considerate manner. There was a system in place to keep patients informed of any delays or additional waiting time. Waiting and response times were monitored which helped provide patients with a good service.