3 September 2018
During a routine inspection
Centenary Business Centre is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to adults with different needs, including dementia, physical disabilities and sensory impairments. There were two people using the service at the time of our inspection visit.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risks of abuse because staff received training in safeguarding people and understood their responsibility to report any concerns to senior staff. Most risks to people's health and wellbeing were managed, however some risks had not been fully assessed.
The registered manager made sure there were enough suitably skilled, qualified and experienced staff to support people safely and effectively. The registered manager checked staff were suitable for their role before they started working for the service.
Staff worked within the principles of the MCA and supported people to have maximum choice and control of their lives. People were supported to eat and drink enough to maintain a balanced diet that met their needs and preferences. People were supported to maintain their health.
People and staff felt well cared for. Staff understood people’s needs and interests and supported them to enjoy their lives according to their preferences. Staff respected people’s right to privacy and supported people to maintain their independence.
The registered manager demonstrated they valued care staff and promoted their learning and development. Staff enjoyed their work and were motivated to provide people with a good standard of care.
People were involved in planning how they were cared for and supported. Care was planned to meet people’s individual needs and preferences and care plans were regularly reviewed. People knew how to complain and had the opportunity to share their views and opinions about the service they received.
People were happy with the quality and leadership of the service. The registered manager was committed to ensuring people received good quality care and shared good practice with staff. There were processes to monitor the quality of the service, however they had not identified that risks to one person had not been fully assessed.