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Feng Shui House Care Home Good

Inspection Summary

Overall summary & rating


Updated 2 November 2019

About the service

Feng Shui House Care Home is a residential care home providing personal care to 18 people aged 65 and over at the time of the inspection. The service is registered to support up to 20 people.

People’s experience of using this service and what we found

Medicines were administered safely; however good practice guidelines were not always followed. We have made a recommendation about the management of some medicines.

All other risks people faced were assessed and safely managed. People and relatives felt the care and support kept people safe. Staff showed good knowledge of safeguarding procedures. Infection prevention was ongoing, and the home was clean and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. We have made a recommendation the service work within the principles of the Mental Capacity Act 2005 (MCA).

The provider had links with health professionals. This promoted timely support and positive outcomes for people. People had access to food and drinks, 24 hours a day if requested. Staff told us the training ensured they had the skills to carry out their roles effectively and the management team were supportive.

Care plans did not always contain comprehensive information on people’s unique support needs. We have made a recommendation about this.

The management team audited the service to ensure people received effective support and the service was well-led. We have made a recommendation about audits.

The provider representative used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.

People took part in valued activities within the home. The provider representative would deliver end of life care to ensure people stayed in a familiar environment with people they knew. People’s communication needs were identified, and appropriate support offered. There was a complaints procedure which was made available to people and their families.

Staff were knowledgeable about people’s backgrounds and preferences. They were caring, patient and took time to ensure people felt valued. They worked in partnership with people, offered choices and promoted people’s independence. Due to the stability of the staff team there was a rapport between people, visitors and staff.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 16 October 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 November 2019

The service was safe.

Details are in our safe findings below.



Updated 2 November 2019

The service was effective.

Details are in our effective findings below.



Updated 2 November 2019

The service was caring.

Details are in our caring findings below.



Updated 2 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 2 November 2019

The service was well-led.

Details are in our well-led findings below.