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Archived: Alzheimer's Society - Black Country Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 23 June 2016

This inspection took place on 9 May 2016 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because we wanted to make sure staff would be available to answer any questions we had or provide information that we needed. We also wanted the registered manager to ask people who used the service if we could contact them.

The service is registered to provide personal care and support to people in their own homes. The service provides support to younger and older people and people living with a dementia type illness. At the time of the inspection the service was providing support and personal care to 36 people in their own homes.

At our last inspection on 22 February 2014, the service was meeting all of the regulations that we assessed.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by care staff who had received training in how to recognise possible signs of abuse and how to report any concerns. Staff were aware of their responsibilities in this area and what actions they should take to keep people safe from harm. Staff were aware of the risks to people on a daily basis and how to manage those risks. For those people who were supported to take their medication, systems were in place to ensure this was done safely.

People were supported by care staff who received regular training to ensure they had the skills to meet the needs of the people they supported. Additional information and support was available and care staff had the opportunity to attend training in specialist areas in order to develop their skills and knowledge.

Staff were recruited safely and appropriately and received an induction and opportunities to shadow colleagues prior to commencing in post.

Staff understood the requirements of the Mental Capacity Act [MCA] and Deprivation of Liberty Safeguards [DoLS], and what it meant for the people they supported. People were able to give their consent before they were supported.

Staff were aware of people’s nutrition and health care needs and supported people appropriately.

People were supported by care staff who were kind and caring and maintained their privacy and dignity whilst providing care.

People were involved in the development of their care plans to ensure that care staff knew how to support them the way they wanted to be supported.

People’s care needs were regularly reviewed and care staff kept up to date with any changes in their care or support.

There was a system in place for investigating and recording complaints and people were confident that if they did have any concerns, that they would be dealt with appropriately. The management and staff group were described as supportive and people considered the service to be well led.

People were happy to recommend the service to others, based on their own positive experiences. Responses received from completed questionnaires, demonstrated that people were happy with the service they received.

Staff felt listened to and well supported and able to contribute to the running of the service.

A number of audits were in place to assess the quality of the service provided. Efforts were regularly made to obtain feedback from people who used the service, in order to improve the quality of the service to people.

Inspection areas

Safe

Good

Updated 23 June 2016

The service was safe.

People were supported by care staff who had been trained to recognise signs of abuse or harm.

Risk assessments were in place to ensure care staff knew how to support people safely.

People were supported to take their medication safely.

Effective

Good

Updated 23 June 2016

The service was effective.

People were supported by care staff who received regular training which provided them with the skills and knowledge to do their job.

People were supported to access healthcare services when required by care staff who knew their healthcare needs.

Staff understood the importance of obtaining people�s consent and had a good understanding of the Mental Capacity Act 2005.

Caring

Good

Updated 23 June 2016

The service was caring.

People were supported by care staff who were kind and caring.

Where possible, people were supported to maintain their independence.

People�s privacy and dignity was maintained.

Responsive

Good

Updated 23 June 2016

The service was responsive.

People were involved in developing their care plan so that care staff knew how they wanted to be supported.

People were confident that if they raised a complaint, they would be dealt with satisfactorily.

Well-led

Good

Updated 23 June 2016

The service was well led.

People described the care staff and management positively and felt the service was well led.

Care staff felt supported and listened to and were aware of their roles and responsibilities.

Systems were in place to obtain feedback about the service from the people who were supported.

Quality audits were in place to regularly monitor the quality of the service.