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Ralphland Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 26 July 2013
Inspection Report published 26 July 2013 PDF

Overview

Inspection carried out on 26 June 2013

During a routine inspection

During our visit we spoke with three people, two staff and a relative. We observed the care people received and looked at records.

During our visit we looked particularly at areas where concerns had previously been raised. For example the transfer of people to hospital and administration of medicines. We found medicines were administered and stored safely. We saw the home had in place procedures for transferring people and when we looked in the records found they had been followed.

Overall we observed people were supported by skilled and experienced staff who understood their roles and responsibilities.

We observed care and saw staff were responsive to people and interacted with them positively.

We spoke with a relative. They told us the staff were pleasant but very busy at times. They said they felt confident with the care their relative received.

People told us the staff were caring and looked after them well.

We observed staff offering activities to people. For example we observed a member of staff reading a magazine with a person.

We saw staff explained the care they were giving to people. For example when they offered medicines to people they explained what they were.

When we looked at the records we found there were gaps and they did not accurately reflect the care people were being given or required.