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Ralphland Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF

Overview

Inspection carried out on 6 November 2012

During a routine inspection

We spoke with five people who used the service. They told us they were well looked after and staff were caring. One person told us, �It�s very good here, staff are all very kind.� Another person said, �Very satisfied with all aspects of the care, can�t fault them.�

We saw people were supported to make choices and decisions about their lifestyles, and they were treated with dignity and respect.

We found people were supported to eat and drink sufficient amounts to meet their needs. People had a choice of food which took account of their individual preferences, needs and cultural requirements. One person said, �The food is lovely, they cook things how I like.�

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Throughout our inspection we observed good interactions and found people who used the service were relaxed and happy in the care of the staff.