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Wisdom Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 2 November 2019

About the service

Wisdom Healthcare Ltd is a domiciliary care agency providing care and support to people living in their own homes. At the time of our inspection there were 22 people receiving a service and all received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People were supported by sufficient numbers of staff who had been employed through the provider’s safe recruitment processes.

Staff received training on safeguarding and knew how to identify and report any concerns.

Risks had been assessed and management plans put in place. Staff administered people’s medicines as prescribed.

People's needs were assessed prior to their service starting. The registered manager assessed needs in a range of areas including support needed for eating and drinking. Staff worked with healthcare professionals to make sure health needs were supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives thought staff were kind and caring. People's privacy and dignity were promoted and maintained by staff who recognised the importance of treating people respectfully.

People were involved in their care and were encouraged to share their views and preferences. People had personalised care plans which were regularly reviewed by staff.

People had the opportunity to record end of life wishes and the staff worked with professionals to provide appropriate end of life care.

People, relatives and staff all felt able to approach the registered manager and were positive about their leadership style. Quality monitoring was in place and feedback was sought and used to make improvements to the service.

There was a complaints policy in place which people and relatives were aware of.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 November 2019

The service was well-led.

Details are in our well-led findings below.