27 February 2014
During a routine inspection
People described the practice as being friendly and welcoming. People spoke very
positively about the quality of the service they had received. One person told us: "It's a very good practice." Another said: "It's excellent. I wouldn't go elsewhere."
People we spoke with told us that everything was always explained to them. One person said: "They explain everything in just the right amount of detail.'
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.