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Glenkindie Lodge Residential Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 17 September 2020

About the service

Glenkindie Lodge Residential Care Home is a residential care home providing personal care and support to 27 people aged 65 and over at the time of the inspection. The service can support up to 33 people.

Glenkindie Lodge Residential Care Home provides accommodation across two floors, with two lifts to the first floor. People with higher dependency needs are accommodated on the first floor. There are four communal lounges and a dining room on the ground floor and a communal lounge on the first floor. There are communal gardens with wheelchair access.

People’s experience of using this service and what we found

Measures were in place to mitigate risks to people. The appropriate recording of risk and mitigation required further development and would need embedding in practice to ensure staff have clear guidance. Measures were in place to reduce the risk of falls from heights.

An improved auditing system was in place to ensure better oversight of the safety and quality of the service. This would need to be continued and embedded to ensure all aspects of safety and quality were regularly monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Improvements were still required around the recording of best interest decisions. The manager had implemented a tool to maintain oversight of deprivation of liberty safeguards (DoLs).

A training schedule now provided oversight of staff skills and there had been good progress in the update of training which was ongoing.

People received their ‘as and when’ required medicines in a safe and timely manner.

Measures were in place to ensure chilled foods were stored appropriately to prevent the risk of food poisoning.

A new manager was in post since our last inspection, they had begun to make the improvements required to the service. They had a good understanding of the work that was needed and were committed to ensuring positive change. These improvements now need to be embedded and sustained.

The manager and the deputy manager continued to work in partnership with other professionals to drive improvement and work towards full compliance with the warning notice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 18 March 2020) and there were multiple breaches of regulation.

Why we inspected

We undertook this targeted inspection to check whether the Warning Notice we previously served in relation to Regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We found the service to be partially compliant with the warning notice. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme where we will check that the provider is then fully compliant with the warning notice. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 17 September 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Requires improvement

Updated 17 September 2020

Caring

Requires improvement

Updated 17 September 2020

Responsive

Requires improvement

Updated 17 September 2020

Well-led

Requires improvement

Updated 17 September 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.