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Ixworth Court Care Home Good

Reports


Inspection carried out on 3 April 2019

During a routine inspection

About the service:

Ixworth Court Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. Ixworth Court Care Home accommodates up to 17 people in one adapted building. During our comprehensive unannounced inspection on 3 April 2019, there were 5 people living with dementia using the service.

People’s experience of using this service:

People were supported by compassionate and caring staff who knew them well.

Systems were in place to help protect people from the risk of abuse and harm.

Staff were recruited safely and received on-going support and training to be effective in their roles. Medicines were managed safely and were available when required.

The environment was clean, and staff followed good infection control practices.

People’s nutritional and hydration needs were met, and they were supported to access healthcare professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s independence was encouraged, their privacy respected, and their dignity maintained.

People were occupied with meaningful activity and had opportunities to maintain positive links with their community.

People's end of life wishes were documented.

There was a complaints procedure in place and people’s concerns were addressed.

There was an open culture in the service. People using the service, their representatives and staff were asked for their views about the service and these were valued and acted on.

Systems to continuously monitor, assess and improve the quality of the service provided were in place.

Rating at last inspection:

This was the first inspection of the service.

Why we inspected:

This was a planned inspection following registration on 10 April 2018.

Follow up:

We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk