The Care Quality Commission
  • Care Home
  • Care home

Oak Manor

Overall: Good read more about inspection ratings

Harvest Rise, Shefford, SG17 5GE (01462) 816170

Provided and run by:
Methodist Homes

All Inspections

During an assessment under our new approach

Date of assessment: 22 September 2026 to 09 October 2026.

Oak Manor Care Home is a care home supporting people who may be living with dementia, a physical disability, mental health support needs or a sensory impairment. The service provides accommodation for people who need personal care or nursing care. The service can support up to 64 people, and 62 people were living at the service at the time of our inspection.

At our last inspection, this service was rated good. At this inspection the service remains good.

People were safe being supported by a staff team who understood how to safeguard them from abuse. Risk assessments and care plans detailed how to keep people safe and were thorough for the most part. There were enough staff to support people safely and staff had the training they needed to meet people’s support needs. People were supported safely with their medicines although audits in this area needed strengthening. The management team assessed people’s needs before they used the service and people had positive experiences as a result. Staff helped people stay healthy and have good outcomes in relation to their health and wellbeing. People were supported in line with the Mental Capacity Act (MCA).

Staff were kind and caring and people and relatives were positive about their/ their family member’s support. People were supported have choice and maintain their independence if they chose to do so. For the most part care plans were personalised and detailed. Some improvements could be made to the way in which staff recorded how people were being supported, particularly in relation to when they were upset or whether they enjoyed social opportunities. People and relatives were supported to feed back about the service. Staff knew people well and supported them in line with their preferences and interests. The registered manager and management team were compassionate, taking the time to make sure people and staff felt well supported. Audits and governance measures were effective in monitoring the quality of the service and driving improvements where these were necessary. The culture at the service was positive for the most part and staff were dedicated to helping people have the best experiences of care they could have.

12 April 2021

During an inspection looking at part of the service

Oak Manor is a ‘care home’ providing accommodation and personal care for up to 64 people. At the time of our inspection there were 61 people using the service.

We found the following examples of good practice.

The provider had a process in place to support safe admissions to the home. A leaflet had been created relating to the admission process which was shared with people and their families.

Training had been provided to staff at the start of the pandemic on how to wear, put on and take off personal protective equipment (PPE). Additional hand washing and hygiene training had been completed with staff during the pandemic and competency checks had been undertaken by the registered manager to monitor safe practice.

The provider had completed risk assessments to identify those who were at high risk and vulnerable. Where required additional measures had been implemented to mitigate risk and the impact of COVID-19.

15 March 2018

During a routine inspection

Oak Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Oak Manor is registered to accommodate 64 people in one purpose built building over two floors. At the time of the inspection 24 people were using the service.

There was a manager in post who was in the process of completing their registration with the Care Quality Commission, (CQC).

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives knew the manager and were able to see them when required.

There were processes in place to protect people from avoidable harm and staff were aware of their responsibilities to report them. Risks to people were assessed and managed appropriately.

Staff had been recruited using a robust recruitment process. There were enough trained staff to support people with their needs.

Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision.

Systems were in place for the safe management of medicines and people were protected by the prevention and control of infection.

The provider had processes in place for when things went wrong and lessons were learnt in order to improve the service.

People could make choices about their food and drink and were provided with support when required.

People had access to additional health care professionals to ensure they received effective care or treatment when required.

Staff gained consent to care before supporting people, this was sought in line with legislation.

Staff treated people with kindness and compassion. People were treated with dignity and respect, and had the privacy they required.

People’s needs had been assessed prior to admission. Care and support plans were personalised and reflected people’s individual requirements. People and their relatives were involved in decisions regarding their care and support needs.

There was a variety of activities on offer and people were supported to follow their interests. People were able to make decisions about their daily activities.

People knew how to complain. There was a complaints procedure in place.

The provider had a clear vision, and were open and transparent. Quality monitoring systems were in place and were effective and people and their relatives were involved in developing the service.