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The Lawns Residential Care Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 March 2019

About the service:

The Lawns Residential Care is a residential home which was providing accommodation and personal care for 36 people aged 65 and over at the time of the inspection. Some people were living with dementia.

People’s experience of using this service:

People told us they felt safe and staff were kind and caring. Staff understood how to safeguard people from abuse and report any concerns. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Appropriate recruitment procedures ensured prospective staff were suitable to work in the home. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The manager assured us the principles of the Mental Capacity Act would be further embedded in the assessment and care planning processes. People’s needs were assessed prior to them using the service. Arrangements were in place for new staff to receive induction training.

There was ongoing training for all staff. Staff were supported with regular supervisions and were given the opportunity to attend regular meetings to ensure they could deliver care effectively. People were supported to eat a nutritionally balanced diet and to maintain their health.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people's likes and dislikes, and staff spoke with people in a friendly manner. Our observations during inspection, were of positive and warm interactions between staff and people. People spoken with could not recall discussing their care needs, however, the manager assured us he had plans to develop the care planning process to ensure people had more involvement.

People were provided with varied activities in accordance with their needs and preferences. People were aware of how they could raise a complaint or concern if they needed to and had access to a complaints procedure.

The manager provided leadership and took into account the views of people, their relatives, staff and visiting professional staff about the quality of care provided. The manager used the feedback to make improvements to the service and had established a quality assurance system.

Rating at last inspection:

Outstanding (21 April 2016)

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow–up:

We will continue to monitor the service to ensure that people receive safe and high- quality care and re-inspect in line with the rating for the service. We may inspect sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 28 March 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 28 March 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 28 March 2019

The service had dropped to Good.

Details are in our Caring findings below.

Responsive

Good

Updated 28 March 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 28 March 2019

The service had dropped to Good.

Details are in our Well led findings below.