You are here

Inspection Summary


Overall summary & rating

Good

Updated 24 October 2020

About the service

Seaview Haven is a care home providing accommodation for up to 44 older people, including those living with dementia. At the time of our inspection, there were 38 people living at the home, with one person in hospital.

People’s experience of using this service and what we found

There was a calm and organised atmosphere when we visited. People were happy and comfortable. There were good interactions between people and the staff who supported them.

Risks to people’s safety had not always assessed, monitored and recorded. This related to the management of people’s pressure sores and the use of a specific type of chair which restricts a person’s mobility. The management team were open, honest and transparent in relation to these safety incidents. They had taken action to find out what went wrong and learn from this. One incident of a person with a serious pressure sore is currently being investigated by the local authority safeguarding team at the time of this report.

Communication issues had been identified by health and social care professionals not being able to get in touch with the home by telephone. As a result, the home had increased the use of more telephone lines and mobile phones.

Further improvements were also identified by both professionals and the management at the home to improve their partnership working to ensure positive outcomes for people. This would ensure health information is passed over quickly between both parties as soon as possible. This is work in progress with some changes already made.

The registered manager was aware of their role, was visible and had an oversight of the service. They were supported by other senior staff with delegated responsibilities. When required, they worked with the local safeguarding team to provide information.

People were supported by adequate numbers of staff on duty to fully meet their needs. Staff had picked up extra shifts and agency staff were used when necessary. People told us there needs were met in a timely way. The management team were in the process of recruiting more staff to supplement and increase the staff team.

People were protected by living in a home which had suitable arrangements in place for the prevention and control of inspection.

Rating at last inspection

The last rating for this service was good (published July 2019).

Why we inspected

We undertook the targeted inspection to check on specific concerns we had which related to the safe care and treatment of people, specifically the numbers of staff on duty, communication issues, the numbers of people with a pressure sore and the oversight of the service.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found the provider needs to make improvements in some areas. The provider had already taken action to mitigate the risks to prevent a reoccurrence

.

We made two recommendations to improve practice in relation to pressure sores and partnership working.

Please see the safe and well led sections of this full report.

You can read the report from out last comprehensive inspection, by selecting the ‘all reports’ link for Seaview Haven on our website at cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 October 2020

At our last inspection we rated this key question good.

We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 24 October 2020

Caring

Good

Updated 24 October 2020

Responsive

Good

Updated 24 October 2020

Well-led

Good

Updated 24 October 2020

At our last inspection we rated this key question good.

We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.