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Inspection Summary

Overall summary & rating


Updated 5 June 2019

About the service: Link House is a residential care home. At the time of the inspection, it was providing personal care and support to six young people with learning disabilities. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service: People lived in a safe environment. Staff knew how to protect people from abuse and harm; risk assessments were completed, which helped staff minimise risk whilst ensuring this was not overly restrictive. Staff were recruited safely and there was enough staff deployed to meet people’s needs. Staff managed medicines well to make sure people received them as prescribed.

People’s health and nutritional needs were met. Staff supported people to access health professionals when required. The menus offered people choices and alternatives. Staff received training and supervision, which provided them with the skills and knowledge to support people safely and effectively.

The staff approach was kind and caring. They respected people’s privacy and dignity and supported them to be as independent as possible. Care was planned and delivered in an individual way in line with people’s preferences. The end of life care for people was delivered in a kind and compassionate way, which responded to their needs and the needs of relatives and friends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a quality monitoring system which consisted of audits, meetings and questionnaires to make sure people’s views were obtained and action could be taken when shortfalls were identified. People felt able to raise concerns or make a complaint. Information about how to complain was in an accessible format.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (the last report was published on 14 October 2016).

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 5 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 5 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 5 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 5 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 5 June 2019

The service was well-led.

Details are in our Well-Led findings below.