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Archived: Accrington Victoria GP Practice

Overall: Good read more about inspection ratings

Haywood Road, Accrington, Lancashire, BB5 6AS (01254) 770480

Provided and run by:
Padiham Group Practice

Latest inspection summary

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Background to this inspection

Updated 7 August 2018

Accrington Victoria GP Practice is situated in Accrington Victoria Hospital in Accrington, East Lancashire (Haywood Road, Accrington, BB5 6AS). The site includes ample parking, including disabled spaces as well as ramped access for those patients with mobility difficulties. The practice is part of the NHS East Lancashire Clinical Commissioning Group (CCG). Services are delivered under an Alternative Provider Medical Service (APMS) contract with NHS England. There are approximately 2930 registered patients.

The regulated activities of surgical procedures, family planning, treatment of disease, disorder or injury, diagnostic and screening procedures and maternity and midwifery services are provided from the practice by the registered provider Padiham Group Practice.

While Padiham Group Practice is the lead provider and therefore registered as such with CQC, the provider running the practice is a collaboration between Padiham Group Practice, Waterfoot Group of Doctors and East Lancashire Hospitals Trust; known as PWE Healthcare. The organisation also manages another GP practice in the area.

Information published by Public Health England rates the level of deprivation within the practice population group as level two on a scale of one to 10. Level one represents the highest levels of deprivation and level 10 the lowest.

The average life expectancy of the practice population is below the local and national averages for both males and females (80.5 years for females, compared to CCG average of 81 and national average of 83. For males; 75.2 years compared to CCG average of 77 and national average of 79).

The practice patient list has a higher proportion of younger patients when compared to the average GP practice in England. For example 19.6% aged between five and 14 years (compared to 12.9% locally and 11.8% nationally) ans 31.7% aged under 18 years (22.5% locally and 20.8% nationally). Conversely, the practice has a lower proportion of older patients, with 10.4% of patients being over 65 years of age (17.1% locally and 17.2% nationally). The practice has 59% of its population with a long-standing health condition, which is slightly higher that the local average of 56% and the England average of 54%.

The practice is staffed by a two salaried GPs (one female, one male). They are supported by an operational manager, who also works across the provider’s other sites, an office manager, a practice nurse, and an administration team including secretaries and reception staff.

When the practice is closed patients are asked to contact NHS 111 for Out of Hours GP care, provided locally by East Lancashire Medical Services.

The current provider took over the practice in November 2017. Therefore, unless stated, data and results used throughout the report relate to the previous registered provider.

Overall inspection

Good

Updated 7 August 2018

This practice is rated as Good overall. This is the first time we have inspected this location.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Accrington Victoria GP Practice on 6 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. We saw that while the practice learned from incidents and improved their processes, significant events were not always formally recorded.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • A methodical approach had been implemented by the provider in understanding areas for development within the practice and clear action plans formulated to address them.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • Staff told us they felt supported by practice leaders.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements:

  • Lower the threshold for formally recording significant events, their analysis and any resulting changes to practice in order to maximise learning.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.