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Whetstone Hey Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 August 2020

Whetstone Hey is a residential care home providing personal care to 34 people aged 65 and over at the time of the inspection. The service can support up to 42 people. The care home accommodates people in one adapted building.

We found the following examples of good practice.

• The service had a system to facilitate visiting. Visitors booked onto an allocated slot which were spaced out throughout the day to avoid potential infection transmission with other visitors. All visitors were asked to complete a health screening form and were provided with face masks to wear throughout their visit. Visits were currently limited to outdoors, however the registered manager explained the provider was currently exploring different options including the use of perspex screens to enable visits to take place indoors.

• The service had increased the cleaning schedules and routines to reduce the risks of cross infection. Residents commented positively on this and told us, “Staff are doing lots of cleaning.”

• We observed staff wearing the correct personal protective equipment (PPE) throughout the inspection and all of the residents we spoke with confirmed staff wear PPE when providing personal care.

• New residents were supported to self isolate for 14 days upon admission. The registered manager ensured staff were available to reassure people, develop relationships and respond to their needs during this period.

• One resident told us how they had found isolation during the Covid-19 pandemic particularly difficult, as family members had been unable to visit. We were told, “I like to go out into the garden for an hour and staff support this.” Staff had also been proactive in reducing the impact of loneliness by facilitating telephone and video calls to loved ones.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 August 2020

Inspected but not rated.

Effective

Good

Updated 28 August 2020

Caring

Good

Updated 28 August 2020

Responsive

Good

Updated 28 August 2020

Well-led

Good

Updated 28 August 2020