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Inspection Summary


Overall summary & rating

Good

Updated 19 April 2019

About the service: Anahita Recovery Centre is a care home that provides supported accommodation for up to 24 to people who have mental health needs. At the time of the inspection 22 people were using the service.

People’s experience of using this service:

¿ People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures.

¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.

¿ Risks to people had been assessed and reviewed regularly to ensure people’s needs were safely met.

¿ People were receiving their medicines as prescribed by health care professionals.

¿ The service had procedures in place to reduce the risk of the spread of infections.

¿ Assessments of people’s care and support needs were carried out before they started using the service.

¿ Staff had received training and support relevant to people’s needs.

¿ People were encouraged to cook for themselves and they were supported to maintain a balanced diet.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

¿ People said staff treated them in a caring and respectful manner.

¿ People had been consulted about their care and support needs.

¿ People were supported to participate in activities that met their needs.

¿ No one using the service required support with end of life care, however there were procedures in place to make sure people had access to this type of care if it was required.

¿ The service had a complaints procedure in place. People told us they knew how to make a complaint if they were unhappy with the service.

¿ The provider had effective systems in place to assess and monitor the quality of the service.

¿ The service worked in partnership with health and social care providers to plan and deliver an effective service.

¿ The provider took people views into account through satisfaction surveys and residents’ meetings. Feedback from the surveys and meetings was used to improve on the service.

¿ Staff enjoyed working at the service and said they received good support from the registered manager and deputy manager.

Rating at last inspection: Good. (Report was published on 18 October 2016).

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 April 2019

The service was well-led

Details are in our Well-Led findings below.