Solutions 4 Health Operational Base

Updated 19 April 2022

Solutions4Health Operational Base provides public health nursing services for young people aged 0-19, or up to age 25 for those with Special Educational Needs and Disability (SEND) to people in Slough.

The service has a team base in Slough however patients are not seen there. Appointments take place in people’s homes, schools or in other community locations, such as children’s centres.

The service has been registered with CQC since 1 November 2017 and is registered to provide family planning services; diagnostic and screening procedures and treatment of disease, disorder or injury. The service had a registered manager in place. This was the first inspection of this service since it was registered in 2017.

What people who use the service say

People who used the service spoke very highly of it. They told us that staff treated them well and that the health visitors were “part of the family”. They told us that staff were easily contactable and that they gave them excellent advice.

Updated 19 April 2022

Solutions4Health Operational Base provides public health nursing services for young people aged 0-19, or up to age 25 for those with Special Educational Needs and Disability (SEND) to people in Slough.

This was the first time we rated this service. We rated it as good because:

• There was strong leadership within the team. Managers had created a positive working environment and there was a strong and supportive culture within the team. All of the staff we spoke with were happy in their roles and well supported. There was a “no blame” culture within the team which meant that staff felt able to be open and honest if things went wrong, and that mistakes could be learned from.
• The service planned care effectively and responsively to meet the needs of local people. Staff had an excellent understanding of local demographics and strived to ensure that people’s needs were met. They responded promptly to any changing needs. The service used technology innovatively to help meet the needs of parents, young people and children.
• There were enough staff working in the service to ensure that patients were kept safe. Staff had good knowledge of safeguarding procedures and worked closely with other agencies to protect children and young people from risk of harm.
• Staff monitored the effectiveness of the care and treatment they delivered. Recent data showed that the service was performing higher than the average for England against the majority of their mandated targets from Public Health England.
• Staff treated parents, young people and children with compassion and kindness. We received consistently positive feedback from the parents we spoke with during our inspection.

However:

• Staff appraisal rates were low. Managers told us this was because of the pressures of the pandemic and had a plan in place to address this.

Updated 19 April 2022

This was the first time we rated this service. We rated it as good because:

• There was strong leadership within the team. Managers had created a positive working environment and there was a strong and supportive culture within the team. All of the staff we spoke with were happy in their roles and well supported. There was a “no blame” culture within the team which meant that staff felt able to be open and honest if things went wrong, and that mistakes could be learned from.
• The service planned care effectively and responsively to meet the needs of local people. Staff had an excellent understanding of local demographics and strived to ensure that people’s needs were met. They responded promptly to any changing needs. The service used technology innovatively to help meet the needs of parents, young people and children.
• There were enough staff working in the service to ensure that patients were kept safe. Staff had good knowledge of safeguarding procedures and worked closely with other agencies to protect children and young people from risk of harm.
• Staff monitored the effectiveness of the care and treatment they delivered. Recent data showed that the service was performing higher than the average for England against the majority of their mandated targets from Public Health England.
• Staff treated parents, young people and children with compassion and kindness. We received consistently positive feedback from the parents we spoke with during our inspection.

However:

• Staff appraisal rates were low. Managers told us this was because of the pressures of the pandemic and had a plan in place to address this.