• Dentist
  • Dentist

Archived: Woburn Sands Dental Practice

14-16 Theydon Avenue, Woburn Sands, Buckinghamshire, MK17 8PL (01908) 281091

Provided and run by:
Dr. Antonio Peluso

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

26 September 2017

During a routine inspection

We carried out this announced inspection on 26 September 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Woburn Sands Dental Practice is in Bedfordshire and provides NHS and private treatment to patients of all ages.

There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including those for patients with disabled badges, are available in front of the practice.

The dental team includes eight dentists, five dental nurses (of whom one is a trainee) two dental hygienists, a practice manager and two receptionists. The practice has five treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 11 CQC comment cards filled in by patients and spoke with three other patients. This information gave us a positive view of the practice.

During the inspection we spoke with three dentists, three dental nurses, two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday, Tuesday, Wednesday and Friday: 8.30 am to 5 pm.

Thursday: 8.30 am to 6 pm

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk. There was scope to improve the systems by which the practice responded to recommendations raised.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

There were areas where the provider could make improvements. They should:

  • Review the use of risk assessments to monitor and mitigate the various risks arising from undertaking the regulated activities.

29 April 2013

During a routine inspection

We spoke with seven people during our inspection; they told us that they were satisfied with the service provided. One person commented 'everything was explained to me, I was consulted about everything and it was all absolutely fine'. Another person commented 'the staff are always smiling and cheerful; it cheers me up as soon as I go in'.

Two people commented on the improvements that had been made to the d'cor of the premises. One person commented that privacy and dignity had been improved because staff now ensured that the doors to treatment rooms were closed before treatment was commenced.

People that we spoke with told us that they knew how to make a complaint should they need to do so and were confident that the practice would deal with their concerns appropriately.