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Archived: Southern Slimming & Cosmetic Clinics Limited (Southampton) Also known as National Slimming & Cosmetic Clinics

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 19 September 2018

During an inspection to make sure that the improvements required had been made

We carried out an announced comprehensive inspection of this service on 10 October 2017 where breaches of legal requirements were found. After the inspection, the service wrote to us to say what they would do to meet the legal requirements in relation to the breaches of regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014.

We undertook a focused desk top inspection on 19 September 2018 to confirm that the legal requirements had been met. This report only covers our findings in relation to those breaches in regulation. The last comprehensive inspection report can be read by selecting ‘all reports’ link for Southern Slimming & Cosmetic Clinics Limited (Southampton) on our website at www.cqc.org.uk.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Our key finding was:

  • The registered manager was the safeguarding lead for the service and had received appropriate training.

Inspection carried out on 10 October 2017

During a routine inspection

We carried out an announced comprehensive inspection on 10 October 2017 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was not providing safe care in accordance with the relevant regulations. The impact of our concerns, in terms of the safety of clinical care, was minor for patients using the service. Once the shortcomings have been put right the likelihood of them occurring in the future is low. We have told the provider to take action (see full details of this action in the Requirement Notice at the end of this report). We will be following up on our concerns to ensure they have been put right by the provider.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Southern Slimming and Cosmetic Centre – Southampton is a private slimming clinic. The clinic consists of a reception area, four consulting rooms, kitchen area and toilet, which are located on the second floor of 42-43 Bedford Place in a commercial area of Southampton.

Staff include a clinic manager, four part-time doctors and a receptionist. The clinic is open three days during the week and alternate Saturday mornings. The clinic provides advice on weight loss and prescribed medicines to support weight reduction.

A doctor, who is supported by a receptionist and clinic manager, runs the clinic. The clinic manager is also the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection, we spoke to six patients who were attending the service. All were satisfied with their treatment.

Our key findings were:

  • Staff told us that they felt supported to carry out their roles and responsibilities.
  • The provider had systems in place to monitor the quality of the service being provided

We identified regulations that were not being met and the provider must:

  • Ensure patients are protected from abuse and improper treatment.

You can see full details of the regulations not being met at the end of this report.

There were areas where the provider could make improvements and should review:

  • Only supplying unlicensed medicines against valid clinical needs of an individual patient where there is no suitable licensed medicine available
  • Processes for monitoring long term clinical outcomes
  • Appraisal processes for clinical staff
  • Staff awareness of service policies e.g. chaperone and translation services.

During a check to make sure that the improvements required had been made

We spoke with the registered manager, the responsible individual and one other member of staff who worked for Southern Slimming & Cosmetic Clinics Limited (Southampton). We reviewed documents that we had requested form the provider. There were policies and procedures relating to reporting incidents and staff working for the organisation had a good understanding about incident reporting. They were aware of incidents that needed to be reported to CQC and there was a process for doing this.

Inspection carried out on 5 February 2014

During a routine inspection

We spoke with two people who used the service. They told us the clinic had undertaken health checks such as their weight, height and blood pressure. They had been given information about the importance of diet and exercise when trying to lose weight. They had also received information about the clinic and how to complain as well as the medication prescribed and possible side effects.

We found people received the treatment which met their assessed needs and understood the options available to them. Medication was stored safely and records were maintained accurately. The provider sought the views of people using the service and took action to improve the service. Records were kept which showed what treatment people were receiving. However, the provider had failed to inform us of an incident which had been reported to the police.