The Care Quality Commission
  • Services in your home
  • Homecare service

ARCH Winchester

Overall: Good read more about inspection ratings

Basepoint Centres LTD, 1 Winnall Valley Road, Winchester, SO23 0LD 07967 738617

Provided and run by:
Amber Residential Care Homes Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of inspection: 5 to 21 January 2026.

ARCH Winchester is a supported living service, registered to provide the regulated activity of personal care. The provider supports younger and older adults with mental health and/or substance misuse needs, to develop their skills to live more independently. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service.

Not everyone who used the supported living service was receiving the regulated activity of personal care, which is help with tasks related to personal hygiene and eating.Where they do, we also consider any wider social care provided.We only reviewed the care and support for people who were receiving the regulated activity of personal care.

People received person centred care. Care staff ensured people were aware of the options for their support and decisions were made in consultation with them. Staff worked with people, so they were supported in the way they wished to be. Staff focused on identifying what people could do for themselves and the development of their skills.

The provider and care staff understood people’s care needs and risks, which were assessed before their support commenced. Care staff understood the signs people might be becoming unwell and responded appropriately.

Staff listened and responded to people's experiences, to enable them to have better outcomes from their care. These outcomes were in terms of being supported to manage community living, develop their levels of independence and self-care skills and engage with services, in order to meet their mental health and substance misuse needs.

The provider worked with other professionals and agencies involved in delivering people’s care. The provider supported staff well, and staff had access to their support and guidance as required.

However, we identified aspects of the service related to some records, which although not negatively impacting upon people’s care required further strengthening. The provider was responsive to our feedback and acted immediately to address the issues raised.

 

16 January 2019

During a routine inspection

This inspection took place on between 16 January 2019.

ARCH Winchester provides care and support to three people living in one ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

At the time of the inspection, care and support was provided to three adults living in their own home who have mental health needs and a history of substance misuse. The provider was commissioned to provide staff at the home on a 24/7 basis, but people accessed the care and support flexibly when needed.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was also the provider.

People told us they felt safe receiving care from staff. The provider had systems in place to protect people from abuse and harm. They had made referrals to appropriate safeguarding bodies when concerns were raised.

There were enough staff in place to meet people’s needs. People were given a choice about staff and worked with small teams who knew their needs well. The registered manager oversaw the recruitment, training and induction of new staff and monitored their working performance to help ensure staff were effective in their role.

People received personalised care which was in line with their needs and preferences. People were involved in planning and reviewing their care. Staff worked with people to build their independent living skills by making choices which promoted their independence. Staff understood the need to gain consent to care and respected people’s right to decline care.

People were treated with dignity and respect and received care which reflected their equality, diversity and human rights.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider assessed people’s needs to help ensure they received appropriate care. Care plans were developed and reviewed in partnership with people. They were based on delivering positive outcomes for people and incorporated information about people’s needs and preferences. Care plans covered a range of areas including the support people needed with their medicines, nutrition, mental health, communication and healthcare needs.

When people’s needs changed, their care plans were reviewed and the provider sought appropriate input from external health and social care professionals to help ensure people’s needs were met.

Risks to people’s health and wellbeing were assessed and mitigated. There were comprehensive plans in place to support people with their mental health needs and support in relation to substance abuse.

The registered manager had a good insight into the day to day running of the service. They regularly worked alongside people and staff and were available outside of office hours to provide advice and support.

The registered manager had implemented a series of audits and checks of the quality and safety of the service.

The provider had implemented an electronic care planning and monitoring system which enabled senior staff to monitor the care being deliver in real time. People’s care plans were updated through this system, which meant that staff had access to the most up to date information.

There were systems in place to respond appropriately to people’s feedback, concerns and complaints. The registered manager sought feedback from a range of sources to assess the quality of the service.

There were procedures in place to protect against the risk of infections spreading.

Nobody using the service was receiving end of life care at the time of inspection.