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Roberttown Care Home Limited Good

Inspection Summary

Overall summary & rating


Updated 14 December 2019

About the service:

Roberttown is three-storey care home that is located in West Yorkshire. Roberttown is registered to provide accommodation and personal care for up to 29 people. At the time of our inspection there were 22 people living at the home.

People’s experience of using this service and what we found:

Areas of risk management and safety monitoring had improved since the last inspection. Care records contained up to date and consistent information about the support people received and areas of risk that needed monitoring.

People lived in a safe environment. Health and safety monitoring tools and checks were in place. For instance, people had sufficient personal emergency evacuation plans (PEEPs) in the event of an emergency and all regulatory compliance certificates were up to date and regularly renewed.

Recruitment procedures had improved. Pre-employment checks were carried out and staff were appropriately recruited. Staff received regular supervision and annual appraisals were taking place. Staff were also supported with a variety of training, learning and development opportunities.

Staffing levels were routinely monitored. People received care and support from routine and consistent members of staff.

Medication procedures and policies were complied with. People received medication support by staff who had been appropriately trained and regularly had their competency levels checked. Care records contained individual medication support plans and areas of risk that needed to be managed.

Person-centred care was delivered and tailored around the needs and wishes of the individual. Most care records contained a good level of person-centred information, although we did highlight to the registered manager that documentation needed to be consistent across all care records.

Effective quality assurance measures were in place. Audit tools and checks ensured the quality and safety of care provided was safe, compassionate and high-quality.

We received positive feedback about the variety of activities that were arranged for people at Roberttown. An activities co-ordinator helped to arrange different activities, that were fun, interesting and stimulating.

Safeguarding and whistleblowing procedures were safely in place. Staff received safeguarding training and understood the importance of protecting people they cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an up to date complaints procedure in place. Complaints were responded to and managed in accordance with company policy.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 10 December 2018); we identified multiple breaches of regulation in relation to safe care and treatment, governance systems and staffing. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 December 2019

The service was safe.

Details are in our safe findings below



Updated 14 December 2019

The service was effective.

Details are in our effective findings below



Updated 14 December 2019

The service was caring.

Details are in our caring findings below



Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below



Updated 14 December 2019

The service was well-led.

Details are in our well-led findings below