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Circle of Care Service, West Green Learning Centre, Park View Academy Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 1 February 2020

About the service

Circle of Care Service, West Green Learning Centre, Park View Academy is a domiciliary care agency. It provides personal care to people living in their own houses, flats and special housing. At the time of our inspection it was providing a service to four people.

People’s experience of using this service

People and relatives felt the service was safe. Systems and processes were in place to support care staff to understand their role and responsibilities to protect people from avoidable harm. Staff were knowledgeable about the actions required to protect people from abuse. People were protected from the risks associated with the spread of infection. Systems were in place to record and respond to accidents and incidents.

There were systems in place to ensure the proper and safe use of medicines. Care staff were recruited safely to ensure they were good character to work with people who used the service.

Systems were in place to support staff in their role including training, supervision and appraisals. People’s care and support needs were assessed and monitored to ensure the service was able to meet their needs. Risks to people were minimised because there were effective systems and processes in place. Risk assessments detailed information about how to support people to make sure risks were minimised.

People had their nutritional needs met where this support was provided. They told us care staff left food or drink within reach before leaving people’s homes. The service worked with other health care services to ensure people’s health needs were met.

People were treated with dignity and respect and involved in decisions about their care. Although staff were aware of the people’s communication needs, this detail was not always included in the care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were made aware of the complaints procedure and felt able to approach the service with any concerns. Quality assurance systems were in place, such as spot checks and audits. However, improvements to the service required time to be embedded.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was inadequate (published 12 June 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since May 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 1 February 2020

The service was not always safe

Details are in our Safe findings below.



Updated 1 February 2020

The service was effective

Details are in our Effective findings below.



Updated 1 February 2020

The service was caring

Details are in our Caring findings below.



Updated 1 February 2020

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 1 February 2020

The service was not always well-led

Details are in our Well-Led findings below.