Archived: Ice Dental Spa

During the inspection on 23 April 2014 we found that the provider had made the required improvements. We found that people's records contained details of people's medical history and that these were updated at each appointment. The medical emergency kit was sufficiently stocked with suitable medicines and equipment. We found that the infection control policy had been updated and improvements had been made to ensure adequate infection control measures were in place. We also found that the required checks on staff had been completed.

We found that people were treated with dignity and respect and were involved in deciding their treatment plan. We found that people received an assessment of their needs before they received any treatment but there were not appropriate arrangements in place to deal with foreseeable medical emergencies. We found that arrangements in relation to cleanliness and infection control, and recruitment procedures, required improvement. We found that suitable procedures were in place to handle complaints.