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Inspection Summary

Overall summary & rating


Updated 6 March 2021

The Knole is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Knole is a residential care home providing care and support to 14 people at the time of the inspection. The service can support up to 15 people in one adapted building.

We found the following examples of good practice.

¿ During a recent COVID-19 outbreak in the service, the provider followed their contingency plan for an outbreak to ensure people were supported by adequate numbers of staff.

¿ Staff ensured the service was regularly cleaned and the environment was adequately ventilated. Increased cleaning hours had been introduced since the start of the pandemic. Cleaners now worked seven days a week.

¿ Staff and people had been tested for COVID-19 in accordance with national guidance.

¿ Staff used the Personal Protective Equipment (PPE) provided appropriately.

¿ Arrangements had been made for visitors to be screened before entering the care home.

¿ A room had been made available for staff to change clothes at the start and end of each shift and for the facilities for the donning and doffing of PPE.

¿ People were supported to remain occupied when they had to isolate in their rooms after testing positive for COVID-19

¿ Staff were supported both financially and emotionally when working through the outbreak or when they had to isolate at home.

¿ The most recent audit has resulted in plans for a gazebo to be built in the garden to support the resumption of visiting.

¿ Managers and senior staff were supported through regular communication with peers in the provider organisation.

¿ Staff were provided with regular updates and guidance on working during the pandemic.

¿ Information was made available in a suitable format for people using the service to help them understand changes in response to the pandemic.

¿ Lessons were learned from how an outbreak of COVID-19 was managed at another service operated by the provider.

Inspection areas



Updated 6 March 2021

Further information is in the detailed findings below.



Updated 6 March 2021



Updated 6 March 2021



Updated 6 March 2021



Updated 6 March 2021